Questions & Answers
Answers to the questions we're asked most. Can't find yours? Email ally@naturekitchen.co.uk or use our contact page.
Ordering & Delivery
Do you ship internationally?
Yes, we can. For delivery outside the UK, email ally@naturekitchen.co.uk and we'll send you a postage quote.
My order is missing or arrived damaged, what do I do?
Oh no, I'm sorry! Email ally@naturekitchen.co.uk with your order number and we'll put it right.
How can I return my order?
Please contact us at ally@naturekitchen.co.uk with your order number and we'll arrange a collection request.
How much is delivery and how long does it take?
We send orders out within 1 to 2 working days. UK mainland delivery is free when you spend £50 or more, and UK postage is £3.99 if you spend under £50.
What if something I ordered is unavailable?
If something's unavailable, we'll offer you a replacement or a refund.
Ingredients & Allergens
Are your products gluten-free?
Yes, our blends are gluten-free, and we never pad them out with flour. Do check the label on each pot as well.
Do your products contain nuts?
We don't use nuts as ingredients, but peanuts and tree nuts may be found in our supply chain, so we can't guarantee our products are nut-free.
Which allergens do you handle?
The following allergens are handled from time to time by Nature Kitchen: sesame seed, celery, mustard, soya and sulphites (possible presence in ginger and cinnamon, over 10mg/kg). The following may be found in the supply chain: peanuts, tree nuts, cereals, milk and milk products, sesame seeds, celery, mustard and sulphites.
Do your products contain MSG?
No, our blends are all natural: just herbs and spices, with nothing artificial added.
Do your products contain palm oil?
No, our blends contain no palm oil. They're just herbs and spices.
Is your cinnamon real cinnamon or cassia?
We use cassia cinnamon.
What is your cayenne pepper?
Cayenne is a type of capsicum. Capsicum is the family name for all chillies and peppers, from the sweet red pepper in your salad right up to the fiery ones. Cayenne is a long, thin red chilli we dry and grind into a powder. It's a hot one, roughly 30,000 to 50,000 on the Scoville heat scale, around seven to ten times hotter than a jalapeño, so a small pinch goes a long way. Ours is 100% cayenne with nothing added.
How do you make your rubs and seasonings?
We're very traditional: we freshly grind and mix everything in small batches.
Storage & Use
How should I store my spices?
Keep your pots somewhere cool, dry and dark, so not above the cooker or the kettle. Pop the lid back on straight away, and use a dry spoon rather than shaking over a steaming pan, or it can go lumpy.
How long do spices last?
Check the best-before date on your pot. Kept cool, dry and sealed, your spices will keep their flavour for a good long while.
Can I tip the seasoning into glass jars?
Our pots are made to keep the flavour in. If you do move your seasoning into a jar, keep it somewhere dark, away from the light.
How do I remove the labels?
The labels are easy peel, so if you decide you want to use the label on your own jars, you can do.
Do you have any cookbooks or recipes?
Yes! Have a look at our recipe pages, and you'll find recipes on every product page. We also send ten tips with every order.
Gifts
Do you sell gift cards?
Yes, gift cards are available in £20, £50 and £100. They're sent by email, so they can choose their own favourite flavours.
Shops & Wholesale
Where can I buy your products?
You can find us in over 150 UK farm shops and delis. Have a look on our stockists page to find one near you, or order online here.
Do you sell wholesale to shops?
Yes! UK shops can order wholesale through our Quick Shop. Wholesale is for UK stockists only.